Shipping policy

Shipping Policy

At MIYOCARE, we understand how excited you are to receive products for your beloved pet. We work hard to process and ship every order as quickly and carefully as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next available business day.
During peak seasons, promotional events, or periods of unusually high demand, processing times may be slightly extended.

Shipping Destinations

MIYOCARE currently ships to customers within the United States.
To provide our products directly to pet families, orders are fulfilled and shipped from our facilities in Mainland China.
Additional shipping destinations may become available in the future.
If your location is not currently supported, please contact us and we will do our best to assist you.

Shipping Rates

MIYOCARE currently ships to eligible addresses within the contiguous United States only.
At this time, we do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO addresses, or certain remote areas.
We offer a flat standard shipping rate of $3 for eligible U.S. orders under $30.
Free standard shipping is available on eligible U.S. orders of $30 or more.
All available shipping options and fees will be clearly displayed at checkout before you complete your order.

Estimated Delivery Times

Estimated delivery times begin once an order has been shipped, not when the order is placed.
As orders are shipped from our fulfillment facilities in Mainland China, delivery times may be longer than domestic shipments.
Typical delivery times are:
• Standard Shipping: 7–15 Business Days
Please note that delivery estimates are provided for reference only and are not guaranteed.
Delivery times may vary due to customs clearance, carrier operations, weather conditions, holiday periods, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking updates are provided directly by the shipping carrier and may take up to 48 hours to appear after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.
MIYOCARE is not responsible for orders delayed, lost, or delivered to an incorrect address due to inaccurate information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee that changes can be made once an order has been processed.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the delivery date or expected delivery date.
Our team will work with you to investigate the issue and determine an appropriate solution, which may include a replacement shipment or refund when applicable.

Shipping Delays

While we strive to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:
• Carrier delays
• Severe weather conditions
• Customs inspections
• Transportation disruptions
• Other unforeseen events
MIYOCARE is not responsible for delays caused by third-party carriers or circumstances outside of our reasonable control.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us:
Email: leo@miyocarepets.com

Thank you for choosing MIYOCARE. We appreciate the opportunity to care for your pet and are committed to providing the best possible shopping experience.

Last Updated: 2026-6